Last Updated: 18 September 2026

Welcome to Bihu Handmade or Bihu Store. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Bihu Handmade website, mobile application, online store, products, and related services.

By accessing our website, using our application, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website, application, or services.

 

1. About Bihu Handmade

Bihu Handmade is a handmade products brand offering a range of creative and handcrafted products, which may include:

• Organic Henna & Mehendi Products
• Woolen & Yarn Products
• Handmade Chocolates
• Cupcakes & Custom Cupcakes
• Handmade Gifts
• Creative Handmade Products
• Custom Handmade Products
• Decorative Products
• Seasonal and Festival Collections

Product availability, categories, designs, and services may change from time to time.

 

2. Acceptance of Terms

By using our website or application, you confirm that:

• You have read these Terms & Conditions.
• You understand these Terms.
• You agree to comply with these Terms.
• You will provide accurate information when required.
• You will use our website and services only for lawful purposes.

If you are using our services on behalf of another person or organization, you confirm that you are authorized to do so.

 

3. Eligibility

You must provide accurate information when creating an account or placing an order.

If applicable law requires a minimum age or parental/guardian consent to use certain services, you must comply with those requirements.

We may refuse service or cancel an account or order where permitted by applicable law if we reasonably believe the information provided is false, fraudulent, or being used improperly.

 

4. Account Registration

Certain features may require you to create a customer account.

You may be required to provide:

• Name
• Mobile number
• Email address
• Password
• Billing information
• Shipping address

You are responsible for maintaining the confidentiality of your account credentials.

You should immediately notify Bihu Handmade if you believe that your account has been accessed without authorization.

You are responsible for activities carried out through your account unless unauthorized use occurred through circumstances for which you are not responsible.

 

5. Product Information

We make reasonable efforts to ensure that product information displayed on our website and app is accurate.

Product information may include:

• Product name
• Description
• Images
• Ingredients or materials, where applicable
• Size
• Weight
• Price
• Availability
• Product variations

However, handmade products may naturally vary slightly in:

• Color
• Shape
• Size
• Texture
• Pattern
• Finish
• Appearance

Such variations may occur because products are handmade and should not automatically be considered defects.

 

6. Product Images

We try to display product images as accurately as reasonably possible.

However, actual colors and appearance may vary depending on:

• Your device
• Screen settings
• Lighting
• Photography conditions
• Natural variation in handmade materials

Therefore, product images are provided for general representation and may not always exactly match the physical product.

 

7. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities
• Discontinue products
• Change product designs
• Change product specifications
• Update prices
• Remove products
• Introduce new products

If an ordered product becomes unavailable after your order has been placed, we may contact you regarding an alternative, cancellation, or applicable refund.

 

8. Prices

All product prices displayed on our website or app are subject to change.

Prices may change because of:

• Material costs
• Production costs
• Seasonal pricing
• Promotional offers
• Taxes
• Other business or market factors

The applicable price for an order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

 

9. Taxes and Additional Charges

Applicable taxes, shipping charges, platform charges, or other applicable fees may be displayed separately during checkout.

The final amount payable should be reviewed before confirming an order.

 

10. Orders

When you place an order, you are making a request to purchase the selected products.

An order may include:

• Product details
• Quantity
• Delivery address
• Contact information
• Payment method
• Applicable shipping charges
• Applicable discounts or coupons

After receiving an order, we may send an order confirmation.

An order confirmation does not necessarily guarantee fulfillment if there is a legitimate issue such as:

• Product unavailability
• Incorrect pricing
• Payment failure
• Fraud or suspicious activity
• Incorrect customer information
• Delivery restrictions
• Technical errors
• Other circumstances beyond our reasonable control

11. Order Cancellation

Customers may request cancellation of an order subject to the applicable cancellation conditions shown on the website or communicated at the time of purchase.

Orders that have already been:

• Prepared
• Customized
• Dispatched
• Shipped

may not be eligible for cancellation.

For custom or personalized products, cancellation may be restricted once production has started.

Please contact us as soon as possible if you need to cancel an order.

 

12. Custom & Personalized Orders

For custom or personalized products:

• The customer is responsible for providing accurate requirements.
• Names, text, designs, colors, sizes, quantities, and other specifications must be checked carefully before confirmation.
• Changes may not be possible after production begins.
• Custom products may have different cancellation and return conditions.
• Minor handmade variations should be expected.

Where a customer-approved design or specification is used, the final product will generally be prepared according to the confirmed requirements.

 

13. Payment

We may provide multiple payment methods through third-party payment providers.

Payment methods may include, where available:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Wallets
• Other supported payment methods
• Cash on Delivery, if available

Payments may be processed by third-party payment providers.

We do not request or require customers to share their:

• UPI PIN
• ATM PIN
• Banking password
• Card PIN
• OTP for purposes unrelated to payment authorization

You should never share such confidential credentials with anyone claiming to represent Bihu Handmade.

 

14. Payment Failure

If a payment fails, is reversed, remains pending, or is not successfully received, the order may not be considered successfully paid until the payment status is verified.

If money has been debited but the order is not confirmed, please contact us with the relevant transaction details.

 

15. Coupons & Promotional Offers

Bihu Handmade may provide coupons, discounts, promotional codes, festival offers, combo offers, or other promotional benefits.

Unless otherwise stated:

• Coupons may have an expiry date.
• Coupons may be limited to selected products.
• Some coupons may have minimum order requirements.
• Some coupons may be usable only once per customer.
• Coupons may not be combined with other offers.
• Coupons cannot normally be exchanged for cash.
• Promotional offers may be changed or withdrawn where permitted.

The specific terms displayed with each offer will apply.

 

16. Shipping & Delivery

We may provide delivery through third-party courier or logistics partners.

Delivery times shown on our website or app are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Courier delays
• Weather
• Natural disasters
• Transport disruptions
• Holidays
• Incorrect address
• Customer unavailability
• Local restrictions
• Other circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

 

17. Delivery Address

Please carefully check your:

• Name
• Mobile number
• House/address details
• Village/Town
• District
• State
• PIN code

before confirming an order.

Bihu Handmade may not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

 

18. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

For products that are damaged, incorrect, defective, or significantly different from the ordered product, customers should contact us within the period specified in our Return & Refund Policy.

Certain products may have specific return restrictions, particularly:

• Personalized products
• Custom-made products
• Perishable products
• Food products
• Products affected by hygiene considerations
• Products clearly marked as non-returnable

The applicable product-specific policy will be communicated where relevant.

 

19. Handmade & Natural Product Variations

Because many Bihu Handmade products are handmade or made using natural materials, slight differences may occur.

Examples include:

• Natural color variation
• Texture variation
• Pattern differences
• Small dimensional differences
• Handmade finishing differences

These characteristics are part of handmade production and do not necessarily indicate a product defect.

 

20. Food Products

Where Bihu Handmade offers food products such as handmade chocolates or cupcakes, product information may include ingredients, allergens, storage instructions, and recommended consumption information where applicable.

Customers should carefully review product information before purchasing.

If you have a known food allergy or dietary restriction, please contact us before ordering.

We recommend that customers follow any storage and consumption instructions provided with the product.

 

21. Organic Henna & Mehendi Products

Organic or natural henna products should be used according to the instructions provided with the product.

Customers should:

• Read the product information before use.
• Follow the recommended usage instructions.
• Check the ingredient information where provided.
• Perform an appropriate skin sensitivity/patch test where recommended.
• Stop use if irritation or an adverse reaction occurs.

Individual results may vary depending on skin type, application method, aftercare, product freshness, and other factors.

Bihu Handmade does not guarantee a particular stain color, duration, or result for every individual.

 

22. Intellectual Property

All content on the Bihu Handmade website and application may include:

• Logo
• Brand name
• Text
• Product descriptions
• Graphics
• Images
• Photographs
• Videos
• Designs
• Icons
• Layouts
• Software
• Other creative materials

Unless otherwise stated, these materials are owned by or licensed to Bihu Handmade and are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

 

23. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Bihu Handmade, you represent that:

• You have the necessary rights to submit the content.
• The content does not unlawfully infringe another person's rights.
• The content is not fraudulent or misleading.
• The content does not contain unlawful or harmful material.

By submitting content, you grant Bihu Handmade permission to use, reproduce, display, or publish that content for legitimate business, marketing, website, or promotional purposes, subject to applicable law.

 

24. Reviews & Ratings

Customers may be permitted to submit product reviews or ratings.

Reviews should be:

• Honest
• Relevant
• Based on actual experience
• Free from unlawful content

We may remove or restrict content that is:

• Fake
• Abusive
• Misleading
• Spam
• Offensive
• Unlawful
• Unrelated to the product

25. Prohibited Activities

You agree not to use our website or app to:

• Commit fraud
• Impersonate another person
• Provide false information
• Attempt unauthorized access
• Introduce malicious software
• Interfere with website or app functionality
• Scrape or copy content without permission
• Abuse promotional offers
• Use stolen payment information
• Place fraudulent orders
• Violate applicable laws
• Harm other users or our systems

We may take appropriate action against accounts or activities that violate these Terms, subject to applicable law.

 

26. Website & App Availability

We aim to keep our website and application available and functional.

However, temporary interruptions may occur because of:

• Maintenance
• Server problems
• Software updates
• Network problems
• Security incidents
• Third-party service interruptions
• Technical failures
• Events beyond our reasonable control

We do not guarantee uninterrupted or error-free access at all times.

 

27. Third-Party Services

Our website or application may use third-party services for:

• Payments
• Shipping
• Analytics
• Hosting
• Authentication
• Communication
• Maps
• Social media
• Notifications

Your use of third-party services may also be subject to their respective terms and policies.

Bihu Handmade is not responsible for the independent terms, policies, or practices of third-party service providers.

 

28. External Links

Our website or app may contain links to third-party websites.

These links are provided for convenience.

We do not control and are not responsible for:

• Third-party website content
• Privacy practices
• Security
• Availability
• Products or services offered by third parties

You should review the applicable terms and privacy policies before using external services.

 

29. Privacy

Your use of our website and application is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information.

Privacy Policy: /privacy-policy

 

30. Limitation of Liability

To the extent permitted by applicable law, Bihu Handmade will not be responsible for losses arising from circumstances beyond our reasonable control, including certain:

• Delivery delays
• Courier failures
• Internet interruptions
• Payment-provider failures
• Third-party service interruptions
• Technical failures
• Natural disasters
• Government restrictions
• Other events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

 

31. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your:

• Violation of these Terms
• Misuse of our website or app
• Fraudulent activities
• Violation of another person's rights
• Violation of applicable law

This provision applies only to the extent permitted by applicable law.

 

32. Suspension or Termination

We may suspend or terminate access to an account or certain services where reasonably necessary, including where there is:

• Fraudulent activity
• Abuse of the website or app
• Violation of these Terms
• Security risk
• Unlawful activity
• Repeated misuse of services

Where required by law, applicable rights and remedies will remain available.

 

33. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• New products
• New services
• Website or app changes
• Business changes
• Legal or regulatory requirements
• Changes to our policies

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or application after the updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

 

34. Governing Law

These Terms shall be governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities, subject to any mandatory consumer-protection or other legal rights available to you.

 

35. Consumer Rights

Nothing in these Terms is intended to remove or restrict any mandatory rights or protections available to consumers under applicable law.

Where applicable law provides rights that cannot be waived by contract, those rights will continue to apply.

 

36. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or services, please contact us.

Bihu Handmade

? Location: Sitanagar Madrasah More, Vill-Sitanagar, PO-Raninagar, PS-Islampur, Dist-Murshidabad, Pin-742308, West Bengal, India
Phone / WhatsApp: +91 96352 21226
Email: bihuhandmade@gmail.com

Customer Support

Email: bihuhandmade@gmail.com

Subject: Terms & Conditions / Customer Support