Last Updated: 18 September 2026

At Bihu Handmade, we aim to prepare, pack, and deliver your orders carefully and safely. This Shipping & Delivery Policy explains our order processing, shipping methods, estimated delivery times, delivery conditions, and what to do if you experience a delivery issue.

By placing an order through the Bihu Handmade website or mobile application, you agree to the terms described in this policy.

1. Where We Deliver

Bihu Handmade may deliver products to locations within India, subject to:

• Product availability
• Courier service availability
• Serviceable PIN code
• Product-specific delivery restrictions
• Applicable shipping conditions

Delivery availability may vary depending on the product and destination.

2. Order Processing

After an order is successfully placed and payment is confirmed, we begin processing the order.

Estimated Processing Time

Most standard orders are generally processed within 1–3 business days.

Custom, personalized, handmade, or made-to-order products may require additional preparation time.

The estimated processing time may be displayed on the product page or communicated during the order process.

3. Shipping Time

After dispatch, delivery generally takes approximately:

3–7 business days, depending on the destination and courier service.

Remote areas, difficult-to-service locations, holidays, festivals, weather conditions, and courier limitations may require additional time.

These are estimated delivery times and are not guaranteed delivery dates unless a specific delivery commitment is expressly provided.

4. Estimated Delivery Timeline

A typical order may follow this process:

Order Placed → Payment Confirmed → Order Processing → Product Packed → Dispatched → In Transit → Out for Delivery → Delivered

Customers may receive shipping or delivery updates where tracking is available.

5. Shipping Charges

Shipping charges may depend on:

• Delivery location
• PIN code
• Product weight
• Package size
• Number of items
• Courier service
• Delivery method
• Promotional offers

Applicable shipping charges will generally be displayed during checkout before the order is confirmed.

From time to time, Bihu Handmade may offer:

• Free shipping
• Reduced shipping
• Promotional delivery offers

The terms of the applicable offer will be displayed at the time of purchase.

6. Free Shipping

Where free shipping is offered, the applicable:

• Minimum order value
• Eligible products
• Eligible locations
• Promotional period

will be specified on the website, app, or relevant promotional communication.

Free shipping offers may not apply to every product or location.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify:

• Full Name
• House/Building Number
• Street/Locality
• Village/Town/City
• District
• State
• PIN Code
• Mobile Number

Bihu Handmade may not be responsible for delivery delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

8. Changing the Delivery Address

If you need to change your delivery address, contact us as soon as possible.

Address changes may be possible only before the order is dispatched.

Once an order has been shipped, changing the delivery address may not be possible or may require additional arrangements.

9. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking information may be provided through:

• Email
• SMS
• WhatsApp
• Customer account
• Mobile application

Tracking information is provided by the applicable logistics provider and may sometimes take time to update.

10. Courier Delays

Delivery may be delayed because of circumstances such as:

• Heavy rainfall
• Flooding
• Extreme weather
• Natural disasters
• Public holidays
• Festivals
• Transportation disruptions
• Courier network issues
• Local restrictions
• Incorrect address
• Customer unavailability
• High shipping volume
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers with delivery-related issues.

11. Failed Delivery

A delivery may fail when:

• The customer is unavailable
• The address is incorrect
• The PIN code is incorrect
• The phone number is unreachable
• The customer refuses the package
• The courier cannot access the delivery location
• Multiple delivery attempts are unsuccessful

The courier may make additional delivery attempts where applicable.

If the package is returned to Bihu Handmade, additional shipping or re-delivery charges may apply where permitted and communicated to the customer.

12. Delivery Refusal

Customers should not refuse a package without contacting our support team when there is an issue with the order.

If a customer refuses delivery for a reason other than a verified product or delivery issue, the order may be treated as a failed delivery or returned shipment.

For customized and perishable products, additional restrictions may apply.

13. Damaged Package

When receiving your order, please inspect the package before accepting it where reasonably possible.

If the package appears:

• Severely damaged
• Opened
• Wet
• Tampered with
• Crushed

please take photographs before opening it and contact Bihu Handmade as soon as possible.

If the product inside is damaged, follow the procedure described in our Return, Replacement & Refund Policy.

14. Wrong or Missing Product

If you receive:

• The wrong product
• A missing item
• Incorrect quantity
• A significantly different product

please contact us preferably within 6 hours of delivery.

Please provide:

• Order ID
• Product details
• Photographs
• Packaging photographs
• Shipping label, where available

We will review the matter and provide an appropriate resolution where applicable.

15. Handmade Product Delivery

Many Bihu Handmade products are handmade or made using natural materials.

Small variations in:

• Color
• Shape
• Texture
• Size
• Pattern
• Finish

may occur naturally.

These variations do not necessarily indicate damage or a delivery-related defect.

16. Food Product Delivery

For products such as:

• Handmade Chocolates
• Cupcakes
• Other fresh or perishable products

delivery conditions may differ from standard products.

Customers should follow any storage instructions provided with the product.

Fresh and perishable products should be received promptly after delivery.

If you believe a food product has arrived damaged, incorrect, or unsuitable, contact us as soon as possible, preferably within 6 hours of delivery.

17. Custom & Made-to-Order Products

Custom and made-to-order products may require additional processing time.

The estimated preparation time may be communicated:

• On the product page
• During checkout
• Through WhatsApp
• By email
• By customer support

Customers should allow additional time for customization before dispatch.

18. Delivery Attempts

The applicable courier partner may make one or more delivery attempts depending on its operational policy.

If delivery cannot be completed after the available attempts, the shipment may be returned to the sender.

Additional delivery charges may apply for re-shipping where permitted.

19. International Shipping

Unless specifically stated on the website, Bihu Handmade currently focuses on deliveries within India.

International shipping, if introduced in the future, will be subject to:

• Destination availability
• Shipping charges
• Customs requirements
• Import duties
• Taxes
• Local regulations
• Courier restrictions

20. Delivery Delays Beyond Our Control

Bihu Handmade is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Floods
• Government restrictions
• Strikes
• Transportation disruptions
• Courier network failures
• Public emergencies
• Technical problems
• Other unforeseen events

We will make reasonable efforts to assist customers when such circumstances occur.

21. Contact Us About Delivery

For shipping or delivery questions, please contact:

WhatsApp / Phone: +91 96352 21226

Email: bihuhandmade@gmail.com

When contacting us about an order, please provide your Order ID so we can assist you more quickly.

22. Shipping Support

For delivery-related support, please provide:

• Order ID
• Customer name
• Registered mobile number
• Delivery PIN code
• Tracking number, if available
• Description of the issue

Our support team may coordinate with the applicable courier partner when necessary.

23. Related Policies

For additional information, please review:

• Privacy Policy
• Terms & Conditions
• Return, Replacement & Refund Policy
• Support Policy

These policies should be read together with this Shipping & Delivery Policy.

24. Policy Updates

Bihu Handmade may update this Shipping & Delivery Policy from time to time to reflect:

• Changes in shipping services
• Courier arrangements
• Delivery locations
• Product categories
• Business practices
• Applicable laws or regulations

The latest version will be published on this page with the updated “Last Updated” date.

25. Contact Bihu Handmade

Bihu Handmade

Location: Sitanagar Madrasah More, Vill-Sitanagar, PO-Raninagar, PS-Islampur, Dist-Murshidabad, Pin-742308, West Bengal, India
Phone / WhatsApp: +91 96352 21226
Email: bihuhandmade@gmail.com

Customer Support Hours:
Monday–Saturday, 10:00 AM–7:00 PM IST