Last Updated: 18 September 2026

This Privacy Policy explains how Bihu Handmade or Bihu Store (“Bihu Handmade or Bihu Store”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares information when you use our website, mobile application, online store, products, and related services.

By using our website or app, you acknowledge that you have read and understood this Privacy Policy.

1. About Bihu Handmade

Bihu Handmade is a handmade product brand offering products such as:

• Organic Henna & Mehendi Products
• Woolen & Yarn Products
• Handmade Chocolates
• Cupcakes & Custom Cupcakes
• Handmade Gifts
• Creative Handmade Products
• Custom Handmade Products
• Decorative and other handmade creations

Our website and application may allow customers to browse products, create accounts, place orders, make payments, track orders, contact us, submit enquiries, and access other services made available by Bihu Handmade.

2. Information We Collect

Depending on how you use our website or app, we may collect the following information.

A. Account Information

When you create an account, we may collect:

• Full name
• Mobile number
• Email address
• Password or authentication information
• Account preferences
• Profile information

B. Delivery Information

When you place an order, we may collect:

• Recipient name
• Delivery address
• City/town
• State
• PIN/ZIP code
• Contact phone number
• Delivery instructions

This information is used to process and deliver your orders.

C. Order Information

We may collect information relating to your purchases, including:

• Products ordered
• Quantity
• Order amount
• Order date and time
• Order status
• Coupon or promotional code used
• Shipping information
• Return, replacement, cancellation, or refund information

D. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, you may provide payment-related information directly to the payment provider.

Bihu Handmade does not intend to store complete debit-card, credit-card, CVV, UPI PIN, banking password, or other highly sensitive payment credentials on our own servers unless specifically stated and legally permitted.

Payment providers may process payment information according to their own privacy policies and terms.

E. Customer Communications

If you contact us through:

• Website contact forms
• Email
• WhatsApp
• Phone
• Social media
• Customer support

we may collect the information you provide, including your name, contact details, message, enquiry, and related communication history.

F. Device and Technical Information

When you access our website or app, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Operating system
• Device type
• App version
• Language preferences
• Approximate location derived from IP, where applicable
• Date and time of access
• Pages or screens viewed
• General usage information
• Error and diagnostic information

The exact information collected depends on the technologies and services implemented on our website and app.

3. How We Use Your Information

We may use information for the following purposes:

·       Order Processing: To receive, process, confirm, package, ship, and deliver your orders.

·       Customer Accounts: To create and manage your Bihu Handmade account.

·       Payments: To facilitate and verify payments and refunds through applicable payment providers.

·       Customer Support: To respond to questions, complaints, enquiries, and service requests.

Order Updates

To send information regarding:

• Order confirmation
• Payment status
• Shipping
• Delivery
• Cancellation
• Refunds
• Other transaction-related communications

Website & App Improvement

To understand how our website and application are used and improve their functionality, performance, security, and user experience.

Security

To detect, investigate, and prevent:

• Fraud
• Unauthorized access
• Abuse
• Security incidents
• Suspicious transactions
• Other unlawful or harmful activities

Marketing

Where applicable and permitted, we may use your contact information to send:

• New product announcements
• Offers
• Discounts
• Festival collections
• Product updates
• Newsletters

You may opt out of promotional communications where an opt-out option is provided.

4. Legal Basis and Consent

Where applicable, we may process personal information based on:

• Your consent
• Your request to provide products or services
• Performance of an order or other transaction
• Compliance with applicable legal obligations
• Legitimate operational and security purposes were permitted by applicable law

India's Digital Personal Data Protection Act, 2023 provides requirements concerning notice, consent, specified purposes, withdrawal of consent, and handling of personal data. (MeitY)

Where consent is the basis for processing, applicable law may provide you with the ability to withdraw that consent. Withdrawal may affect our ability to provide certain services where the information is necessary for those services. (MeitY)

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in
• Remember shopping-cart information
• Remember preferences
• Improve website performance
• Understand website usage
• Provide security
• Measure website traffic
• Improve our services

Some third-party services integrated into our website may also use cookies or similar technologies.

You can control cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties when required to provide our services, including:

·       Payment Providers: For processing payments, refunds, and payment verification.

·       Delivery & Logistics Partners: For shipping and delivering your orders.

·       Technology & Hosting Providers: For hosting, database, website, app, storage, security, and technical infrastructure.

·       Analytics Providers: Where implemented, to understand website or app performance and usage.

·       Communication Providers: For sending transactional messages, emails, SMS, WhatsApp messages, or notifications.

·       Legal Authorities: We may disclose information when required by applicable law, regulation, legal process, court order, or lawful government request.

We expect service providers processing personal information on our behalf to handle such information only for appropriate purposes and with suitable safeguards.

7. Third-Party Services

Our website or app may contain integrations with third-party services such as:

• Payment gateways
• Shipping providers
• Google services
• Social media platforms
• Analytics services
• Cloud/hosting providers
• Communication services
• Authentication providers

These third parties may have their own privacy policies.

We recommend reviewing the privacy policies of third-party services before using their features.

8. Google Play and Mobile App Privacy

If the Bihu Handmade application is distributed through Google Play, our app's privacy practices will be reflected in the Google Play Data Safety information as applicable.

Google Play requires developers to provide a privacy policy and accurately disclose app data collection, use, sharing, security, retention, and deletion practices. (Google Help)

If the app requests sensitive permissions or accesses data that users may not reasonably expect, appropriate in-app disclosure and consent may also be required before requesting the relevant permission. (Google Help)

9. Account Deletion

If you create a Bihu Handmade account, you may request deletion of your account and associated personal information, subject to information that we are required or permitted to retain under applicable law.

How to Request Account Deletion

You may request account deletion by:

·       Email: bihuhandmade@gmail.com

·       Subject: Account Deletion Request — Bihu Handmade

·       Please include the email address or mobile number associated with your account so that we can identify the account.

If your app provides an Account → Dashboard → Delete My Account option, you may also submit the request directly through the app.

For Google Play apps that allow account creation, Google Play requires an in-app account-deletion path and a web resource through which users can request account and associated-data deletion. (Google Help)

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services
• Maintaining customer accounts
• Processing orders
• Handling returns and refunds
• Customer support
• Security and fraud prevention
• Accounting and business records
• Meeting legal, tax, regulatory, or dispute-resolution requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service, security measures may include:

• HTTPS/SSL encryption
• Secure authentication
• Access controls
• Password protection
• Server security
• Database security
• Regular software updates
• Monitoring for suspicious activity

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Password Security

If you create an account, you are responsible for keeping your login credentials confidential.

Please do not share your password, OTP, authentication code, or account credentials with anyone.

Bihu Handmade will not normally ask you to disclose your account password or payment PIN.

13. Children's Privacy

Our website and app are not intended to knowingly collect unnecessary personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us.

If our app is ever specifically directed toward children, we will implement additional requirements applicable to child-directed services.

14. Promotional Communications

We may send promotional communications where permitted and where applicable.

These may include:

• New product announcements
• Special offers
• Discounts
• Festival collections
• New arrivals
• Handmade product updates

You can unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to provide the service you requested.

15. WhatsApp Communication

If you choose to contact Bihu Handmade through WhatsApp, your communication will also be subject to WhatsApp's own terms and privacy practices.

We may use information received through WhatsApp to:

• Answer enquiries
• Process orders
• Provide customer support
• Share requested product information
• Send transaction-related updates

We will not request sensitive credentials such as your UPI PIN, banking password, or card PIN through WhatsApp.

16. Social Media

Bihu Handmade may maintain social-media profiles or provide links to social platforms such as Facebook, Instagram, and YouTube.

When you interact with our social-media profiles, the respective platform may collect and process information according to its own privacy policy.

17. External Links

Our website or app may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of external websites.

We encourage you to review the privacy policy of any third-party website you visit.

18. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include:

• Requesting information about personal data we process
• Requesting correction of inaccurate information
• Requesting deletion of information where applicable
• Withdrawing consent where consent is the basis for processing
• Requesting information about processing practices
• Raising a privacy-related complaint or grievance

Requests may be subject to identity verification and applicable legal requirements.

19. Data Correction

If any information associated with your account is incorrect or outdated, you may request correction by contacting us.

·       Email: bihuhandmade@gmail.com

·       Please mention:

Ø  Subject: Personal Information Correction Request

20. Privacy Complaints & Grievances

If you have a privacy-related concern, complaint, or question, please contact us first so that we can investigate and respond appropriately.

Privacy Contact

Bihu Handmade

Email: bihuhandmade@gmail.com
Phone/WhatsApp: +91 96352 21226
Location: Sitanagar Madrasah More, Vill-Sitanagar, PO-Raninagar, PS-Islampur, Dist-Murshidabad, Pin-742308, West Bengal, India

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Mobile application functionality
• Data-processing practices
• Third-party services
• Applicable legal or regulatory requirements

When we make significant changes, we may update the “Last Updated” date and, where appropriate, provide additional notice through the website, app, email, or another suitable method.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy or how Bihu Handmade handles personal information, contact us:

Bihu Handmade

·       Address: Sitanagar Madrasah More, Vill-Sitanagar, PO-Raninagar, PS-Islampur, Dist-Murshidabad, Pin-742308, West Bengal, India

·       Phone/WhatsApp: +91 96352 21226

·       E-Mail: bihuhandmade@gmail.com

Privacy Enquiries

·       Email: bihuhandmade@gmail.com